Refund policy
Returns & Exchanges – The Creative Pioneer
I gladly accept returns with exceptions
-On damaged or defective items, I will need photo evidence of packaging and item, please keep all of these items until we have discussed what to do moving forward
Contact me within: 48hrs for damaged goods, within 14 days of delivery for other non-custom items
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations once the order has been placed and work has started.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Apparel -please be extra careful to check the sizing measurements on Apparel items as some t-shirts are offered in UNISEX sizing and may therefore be different sizes than you are accustomed to, the size chart is available in the description, it may be a good idea to measure one of your favorite t-shirts to work against!
Damaged on delivery items:
If an item is damaged upon delivery, please contact me at bev@thecreativepioneer.info within 48 hours of the delivery being made to you, photos are required, please.
If I have made a design error on my part with a customized order, we will work with you to rectify this, please get in touch.
I strive for 100% customer satisfaction, so if your order arrives and something is not up to your expectations please send me an email or contact request and I will absolutely try to work to resolve it, to ensure you are pleased with your purchase.
PLEASE proofread mock-ups. Upon approval that will be your design. I do not offer refunds or returns on custom design work once the process has started, but if something is defective or not to your expectation upon arrival, please send me a message and I will strive to make it right. Custom designs may take longer than our typical turnaround time due to the extra design time involved.